Returns & Exchanges

At GORGIE, we want you to love every sip, but due to the perishable nature of our beverages, we can only offer replacements or refunds for items that arrive damaged or defective. Please reach out to our team within 14 days of delivery to resolve any issues with your order.

1

Inspect Your Order

Upon arrival, please check your GORGIE shipment for any signs of transit damage, leaks, or incorrect items.

2

Capture Evidence

Take clear photos of the damaged packaging and the specific product issues to help us process your claim quickly.

3

Contact Support

Email our customer experience team at [email protected] with your order number and the photos of your damaged items.

4

Resolution Process

Once your claim is verified, we will issue a full refund to your original payment method or ship out a replacement case at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing